Support
Need a hand with Dynaco Passport Home? Email us and a real person at Dynaco Testing — not a bot or a ticket queue — reads and answers every message, usually within a day.
Email support
steven@dynacotesting.com
When you write in, it helps to include what device you're on (iPhone, Android, or the web app) and a short description of what you were doing — the more detail, the faster we can help.
Common questions
How do I reset my password?
On the sign-in screen, tap "Forgot password" and enter your email. We send a link to choose a new one; open it on your phone and it takes you right into the app.
How do I change my plan?
Open Account → Subscription, pick a plan, and send the change request. Plan changes are handled by Dynaco and confirmed by email, usually within a day.
How do I turn notifications on or off?
Open Account → Notifications and toggle email or push notifications. Push alerts (severe weather, recalls, due maintenance) are set up from the iPhone or Android app.
How do I delete my account?
Open Account, scroll to "Delete account," and confirm. This permanently removes your account, homes, and documents. You can also email us to request it.
Is my home data private?
Yes. Your data is encrypted in transit and at rest, and access rules ensure only your account can read your homes and documents. See our Privacy Policy.
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